Refund policy
Cancellation & Return Policy
At Bumbo Stationeries, we want you to be completely satisfied with your purchase. Please review our cancellation and return policy below.
Order Cancellation
Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and will be subject to our return policy.
To request a cancellation, please contact our customer support team as soon as possible with your order details.
Returns
We accept eligible returns within 14 days from the date of delivery.
To be eligible for a return:
- The product must be unused and in its original condition.
- The product must be returned with its original packaging, tags, accessories, and accompanying materials, where applicable.
- The product should not be damaged, altered, or used.
- Proof of purchase or the original order details may be required.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. We may request photographs or other information to verify the issue and process the appropriate resolution.
Non-Returnable Products
Certain products may not be eligible for return due to their nature, hygiene considerations, or other applicable restrictions. Such exclusions, if any, will be mentioned on the relevant product page.
Refunds
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund. Approved refunds will be processed through the original payment method, subject to applicable payment-processing timelines.
Return Shipping
Return shipping charges, where applicable, may depend on the reason for the return. For products that are damaged, defective, or incorrectly supplied by us, Bumbo Stationeries will review the issue and provide an appropriate resolution.
For any questions regarding cancellation or returns, please contact our customer support team with your order number and relevant details.